Frequently Asked Questions

Omnix listens to both sides of the conversation, separates speakers, tracks sentiment and pacing, detects objections and qualifying-answer triggers, and surfaces coaching cues while the meeting is still happening.

The Dojo is a practice room inside Omnix. You talk by voice to a simulated client, from an easier call to a harder one, on skills such as handling an objection, recruiting or a full client conversation. When the call closes you get a review of what worked and what to try next time. Every account includes some practice minutes, and more are billed per minute from the wallet.

Omnix is built for agency owners, sales managers, coaches, and revenue leaders overseeing life insurance, IUL, and tax-reduction sales teams that need tighter compliance, stronger coaching, and more consistent follow-up.

Omnix supports automated PII redaction, timestamped speaker separation, and configurable compliance alerts so teams can capture conversation intelligence without leaving sensitive details exposed across transcripts and follow-up workflows.

Omnix includes its own client memory, notes, and reporting layer, so small teams can run on it alone. Teams with an existing CRM keep it and use Omnix as the system of intelligence beside it: it captures the conversation, writes the summary and follow-up, and keeps every call searchable.

Omnix can generate summaries, extract relationship details and facts, create coaching feedback, and make past meetings searchable so agents and managers can act immediately after the call.

Every account starts with a 30-day free trial. Basic is free and includes two hours of live co-pilot and ten Dojo practice minutes. Business is $29 a month for ten co-pilot hours a month, Dojo practice, and AI assistant connections. Enterprise is priced per team. See the pricing page for the full comparison.

Download Omnix for macOS or Windows and sign in; your first two hours of live co-pilot are free. Teams rolling out to several reps can book a demo to review workflow, compliance needs, and the rollout plan first.

Redaction is an optional add-on on Business and Enterprise, billed at $0.35 per call hour from the wallet, per second. It is off until your organization owner turns it on, and they choose what is masked: personal information, health information, card numbers and account numbers. A 30-minute call with redaction on costs about 18 cents.

Every new account gets 30 days free, and no card is asked for during the trial. When it ends, Omnix asks for a payment method and you pick a plan to keep recording calls; everything you recorded stays. Cancel any time in Settings, then Billing, inside Omnix.

Time past the plan is paid from a prepaid wallet in the app at the rates above, billed per second. Top up $10, $25, $50 or $100 whenever you like, or turn on auto top-up. With an empty wallet a new call simply waits until you add credit.

Yes. Upgrades apply immediately and are prorated. Downgrades too. If you cancel, you keep access until the end of the period you paid for, then land on Basic with your data intact.

Enterprise is sold per team with custom allowances, SSO, and invoicing outside the app. Contact sales and we will scope the rollout with you.